Payees

Why is my account flagged or under review?

If your account is flagged or under review, your payouts may be paused while Dots completes required checks. This guide explains why accounts get flagged, what each status means, and whether you need to take action or wait.

Common triggers for account reviews

Accounts are typically flagged for one of these reasons:

  • Shared payment methods: You added a payment method (bank account, PayPal, Venmo, etc.) that is also linked to another Dots account. Each payment method should be used on only one Dots account, and you should have sole ownership of any payment method you add.

  • Suspicious activity: Your account activity matched patterns that Dots' fraud prevention system flagged for manual review.

  • Identity verification issues: The information you provided during identity verification didn't match, or verification couldn't be completed.

  • Compliance requirements: Your account was selected for additional verification to meet regulatory or risk-policy requirements.

What happens to your funds during review

When your account is flagged:

  • Any pending payouts are returned to your Dots wallet and held there during the review.

  • You cannot withdraw those funds until the review is complete and your account is cleared.

  • If the review results in suspension, funds are refunded to the original sender.

Check your dashboard: Do you need to act or wait?

Log in at my.dots.dev and look for one of these messages:

If you see "Additional verification required"

Action needed: You must complete identity verification.

  1. Click the verification prompt in your dashboard or use the verification link sent to your email.

  2. Have a government-issued ID and a device with a camera ready.

  3. Complete the ID upload and selfie process.

Verification typically takes at least 5 business days to review. The page will update automatically when the review is complete.

If you see "Under manual review" or "KYB under manual review"

No action needed. Your verification is being reviewed by Dots' team. You can exit the page and return later to check for updates.

If you see "In Review" or "Your identity verification is undergoing review"

Wait for the review to complete. Allow at least 5 business days. You'll receive an email when the review is finished.

What if the verification email didn't arrive?

Verification links are sent to the email address tied to your Dots account. If you don't receive the email:

  1. Check your spam or junk folder.

  2. Confirm that the email address on your Dots account is correct and one you can access.

  3. If the email address is wrong or you still can't access the verification link, contact the Dots Support Team at [email protected]. They'll be able to resend the verification link via email or SMS.

What happens after the review

When the review is complete, you'll receive an email with the outcome:

  • Account cleared: Your account is unflagged and payouts can continue. Any previously held funds are available for withdrawal.

  • Payout canceled: The specific payout was rejected, but your account remains active. Funds from that payout are returned to your Dots wallet.

  • Account suspended: Your account cannot be used for future payouts. Funds are refunded to the original sender.

Compliance decisions are final and cannot be appealed.

Next steps

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