When will I hear back about my payout review?
If your payout is under review, our team will investigate it before it can move forward. Most reviews take at least 5 business days, but some take longer when more checks are needed.
To check whether your payout is still pending, processing, or completed, see Where is my money?.
How long reviews usually take
A payout review often takes around 5 business days. This is a common timeframe, not a guaranteed deadline. Some reviews are completed sooner. Others take longer if the case needs manual review or extra verification.
What can affect the timing
Review speed depends on the details of your payout and account. It can take longer if:
your account or payout was flagged for extra checks
we need identity verification or updated information from you
the case needs manual review by our team
review volume is higher than usual
If you are prompted to complete identity verification in your Dots account, finishing that step as soon as possible can help avoid more delay. For more details on account flags and verification, see Why is my account flagged or under review?
How you will know when the review is done
When the review is complete, you will usually hear from us by email. That message will let you know the outcome and whether any next step is needed.
In some cases, a reviewed account is cleared and payouts can continue. In other cases, the payout may be canceled and the funds returned to your Dots balance.
What to do while you wait
Check your email for updates or requests for more information. If your payout status changes, you can track it in your account using Where is my money?.