Payers

Complete business verification for your workspace

Workspace admins must complete business verification before sending live payouts. This guide walks you through the verification flow in the dashboard, from entering business details to confirming your approval status.

Before you begin: You need a Dots account with workspace admin access. If you haven't created your account yet, see Creating Your Dots Account.

Start the verification flow

  1. Log in to the dashboard at app.dots.dev

  2. Navigate to the Verify your business page (or use the /onboarding route)

  3. The verification flow displays steps in a progress bar:

    • Company

    • Director

    • Contact

    • Flow of funds

Enter your business information

Provide your company details for verification. The dashboard guides you through entering your business name, address, incorporation details, and other required information.

Add beneficial owners

Add every beneficial owner (UBO) who owns 25% or more of your company or has substantial control over it.

For each beneficial owner, you'll provide:

  • First name

  • Last name

  • Email address

  • Title or role

  • Ownership percentage

Combined ownership across all beneficial owners cannot exceed 100%. You can add up to 4 beneficial owners.

After adding all required owners, submit the compliance information. Each beneficial owner receives an email with a verification link to complete their identity check.

After you add beneficial owners, you can track each owner's verification status. See Send and track beneficial owner verification for details on status meanings, reminder emails, and what to do if an owner didn't receive their link.

Submit your compliance information

When all required fields are complete, submit your compliance information for review. After submission:

  • A success message confirms your submission was received

  • The compliance form becomes locked and can no longer be edited

  • You'll see a status message indicating next steps

Compliance status and editing permissions

After submission, your compliance form's editability depends on its status:

Status

Description

Can edit?

ready_to_submit

All required fields complete, ready for submission

Yes

submitted

Compliance information submitted and under review

No

in_review

Application actively being reviewed by compliance team

No

accepted

Verification approved, workspace cleared for production

No

changes_requested

Corrections needed before approval

Yes

rejected

Application declined after review

No

When you can still make changes

If your status is changes_requested, you can edit your compliance information and resubmit. The dashboard displays a notice prompting you to correct the information that needs updating.

When edits are blocked

Once your compliance information reaches submitted, in_review, accepted, or rejected status, the form locks and you cannot make further edits. If you need to update information after submission, contact Dots support for assistance.

After submission

After you submit your compliance information:

  • A success toast confirms your submission was received

  • The dashboard displays a status message with next steps

  • Your application enters review, typically taking 3-5 business days

  • You'll receive an email notification when a decision is made

If corrections are needed, your status will change to changes_requested and you'll be able to edit and resubmit. Watch for email notifications about your application status.

Connect your bank account

After verification is approved, connect your bank account using Plaid to fund payouts. The dashboard shows the monthly platform fee before you connect.

You can also choose to connect your bank account later from Settings.

Next steps

Once your workspace is verified and your bank is connected:

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