How to talk to a human agent

Use the support chat when you need help from a person and self-service answers did not solve the issue. Start from the support button in the dashboard or payee flow, choose the option to chat with support, then ask for a human agent.

Start a live support chat

1. Go to my.dots.dev

2. Click on the chat bubble in the bottom left hand corner

3. Click on "Send us a message"

4. In your first message, say that you want to speak with a human agent.

5. Describe the issue so the team can route you faster.

What to include in your message

Include the email address on your account, the payout method you used, the date of the payout, the current payout status, and any error message you see. If the issue is tied to a specific transfer, include the transfer amount and the last four digits of the destination account when available.

If an agent is unavailable

If chat says the team is away or there is a wait, leave your issue details in the conversation. A human agent will reply when available.

If your question is about payout timing, check your status in my.dots.dev first. Common practices related to specific payouts are as follows:

• U.S. bank and Cash App payouts: wait 24 hours after a payout shows completed before contacting support.

• PayPal and Venmo payouts: contact support if a payout stays created for more than 2 business days.

• International bank payouts: contact support if a payout stays pending for more than 5 days.

• Payoneer payouts: contact support if a payout stays pending for more than 3 business days.

Dots does not offer phone support. If your payout failed, the funds may return to your Dots wallet so you can try the withdrawal again. You can check by going to my.dots.dev

For more payout-specific guidance, got to: Where is my money?