Receiving a Payout

Where is my money?

Frequently Asked Questions Why is my account flagged or under review? Recover your phone number or verification code Get a new identity verification link Complete your W-8BEN tax form Complete your Canadian T4A tax form Complete your W-9 tax form

Creating Your Dots Account Getting Started with the Dots Dashboard Understanding Sandbox vs Production Environments Team Roles and Dashboard Access Complete business verification for your workspace Compare payout platforms with the pricing calculator Set Up Two-Factor Authentication for Your Dots Dashboard Backfill Payout Link Delivery Methods Unban users and restore account access Override a user address in compliance tooling Enable two-factor authentication for your account Reset a payee's W-8BEN tax form state Edit a user's date of birth in the dashboard Edit a submitted W-9 form Send and track beneficial owner verification What payers can do for their payees Ways to onboard a payee Invite a payee and customize their onboarding

How to talk to a human agent When will a support agent respond to my chat? When will I hear back about my payout review?

App Management API Transfer API User Payouts Metrics API User Payouts Metrics API Transfer API ACH Trace ID in Transfer API Responses User Payout Metrics API Manage webhooks in the dashboard Request info from a user ACH Account Limits for API Apps External Tooling Settings API

Getting Started

Generate a monthly payout fee report

Webhook Security

September 2026 August 2026

Standardized transfer failure details

September 4, 2026 breaking

Transfer failure explanations are now standardized and customer-safe across dashboard views, webhooks, API responses, transaction data, and monthly payout CSVs. Appen retains its existing failure-detail format.